Land the Plane

This is the gate the meeting exists for. Sixty of the ninety minutes go here, working the issues list from the top: identify what the issue actually is, discuss it once, solve it, and move on. Every other gate is five minutes of reporting that feeds this one.

What an issue carries#

Title

The issue in a line. Vague titles cost meeting time, because the first two minutes go on working out what was meant.

Description

The detail. Edited live during a flight, so notes taken while solving it land on the issue itself.

Raised by

Who put it on the list.

Priority

One to five. One is the most urgent, and the list sorts on it.

Status

Open, discussing, or resolved.

The priority scale#

Working an issue#

1. Identify

   Get to the real issue, which is usually not the one written on the line. Most of the value of the hour is spent here, and a crew that skips it solves symptoms every week.

2. Discuss

   Once. Everyone says their piece, nobody repeats it. Notes go into the issue's description as you go, so the reasoning survives the meeting.

3. Solve

   A solved issue almost always ends in somebody agreeing to do something. Convert it into a to-do with an owner and a date, then mark it resolved. An issue that ends with nothing owned by anyone was not solved.

Converting is available during a flight, and a resolved issue can still be converted, so the to-do can be created after the decision rather than before it.

Collecting issues all week#

The list should be long before the meeting starts. An issue raised on Wednesday and captured on Wednesday is worth far more than one half-remembered on the day.

• Add issues to a crew, or to nobody. An issue with no crew is private to you until you decide where it belongs.
• The Quick Add extension files one from whatever tab you are on, prefilled from the page.
• Off-track rocks and stuck to-dos convert straight into issues, which is how the reporting gates feed this one.

Resolved and archived#

Resolving keeps an issue visible, so the crew can see what was dealt with recently. Archiving takes it off the board for good: archived issues are out of every list, count and export until somebody restores one. Use the archive toggle in the toolbar to see them.

Filtering#

Filter by crew, by owner and by status, search the text, and sort by priority or by the date an issue was added. During a flight the board opens on the open issues for the crew that is meeting, which is the list the gate is about.

Issues import from Ninety and from a spreadsheet, and export back out. See Importing your data.