Meeting sections
Control Tower
The weekly numbers your crew reviews: owners, goals, units, trends, and where the figures come from.
In EOS®: the EOS Scorecard™
Control Tower is the weekly numbers your team reviews in a Level 10 Meeting®, with an owner and a goal on each one. The EOS Toolbox™
Control Tower is the scorecard: a grid of weekly numbers, one row per metric, one column per week, with the goal beside each row. In the meeting it takes five minutes, because the only question being asked is on track or off track. Anything that needs discussing becomes an issue and moves to Land the Plane.
Adding a metric#
A metric needs a title, an owner and a goal. Everything else has a sensible default.
- Title
- What the number is. Write it so the owner could not misread which figure to enter.
- Description
- Optional. Where the number comes from and how it is worked out. Worth filling in: it is what stops two people reporting the same metric differently.
- Period interval
- Daily, weekly, monthly, quarterly or annual. Weekly is the scorecard default.
- Crew and owner
- Which crew's scorecard the row sits on, and the single person accountable for the number. One owner, always.
- Unit
- Number, currency, percent, yes/no or time. Decides how the value is formatted everywhere it appears.
- Goal and orientation
- The target, and what counts as hitting it: at or above, above, at or below, below, or exactly equal.
- Rollup
- Whether a range of periods rolls up as a total or as an average. Revenue totals; conversion rate averages.
Entering numbers#
Click the cell for the period and type. The cell colours itself against the goal using the orientation rule, so a filled scorecard reads at a glance without anybody explaining it.
Which day a week starts on is an organization-wide setting, not a per-metric one, because it governs date maths well past the scorecard: imports, trends and integration windows all read it. Set it at Settings → Organization → Configuration. See Organization settings.
Reading the board#
Date range#
The range picker decides which periods the grid shows, and the Average and Total columns are worked out over exactly those periods, so the summary always describes the weeks on screen.
| Range | Shows |
|---|---|
| Last 13 Weeks | A quarter of weekly history. The default. |
| QTD | This quarter so far. |
| YTD | This year so far. |
| Current Quarter | The whole quarter, including weeks still to come. |
| Current Year | The whole year. |
| Custom | Any two dates you choose. |
Trends#
Every row carries a trend spark beside it, and clicking a row opens the full chart of its history against its goal. This is where a number that has been quietly sliding for six weeks becomes obvious.
Sorting and arranging#
Rows can be dragged into the order your crew reads them in, or sorted by metric, owner, goal, average or total. A manual arrangement can be saved for the whole crew or kept to your own browser, and an admin can lock a sort so everyone's board opens the same way in the meeting.
Where the numbers come from#
A metric is filled in by hand by default. On a paid plan, it can instead pull from a connected tool, so the figure is on the board before the meeting starts and nobody spends Monday morning copying it out of another system.
- QuickBooks, for financial figures.
- Meta Business and LinkedIn, for marketing figures.
- A sales CRM, a report, or a custom API endpoint.
Connections are set up per crew. A metric that reads from a provider where the crew has connected several accounts (a group with separate QuickBooks companies, say) can total them into one figure.
One number, several crews#
A figure two crews both watch (revenue, safety incidents, a shared pipeline) should not be typed in twice and kept in step by hand. Use Also shown on in the metric's settings to put the same row on another crew's scorecard.
It stays one metric: one history, one value. Whoever updates it in one crew's Control Tower updates it in all of them. The crew that owns the metric is still the one whose trash it lands in if it is deleted.
Importing and exporting#
A scorecard with no history is hard to read, so bring the history with you. Runway imports measurables and their weekly values from Ninety, and from a CSV or Excel file. The board exports back out to CSV, with the same Average and Total figures the screen was showing. See Importing your data.
Deleting a metric#
Deleting moves a metric to the trash rather than destroying it, along with every week of history attached to it. Open the trash from the board toolbar to restore one. That is deliberate: a scorecard row usually represents months of typing, and a mis-click should not be the end of it.